Sherbet's compliance team, in its role to ensure the security and integrity of our platform, may request your documentation at any time for verification purposes.
Accepted Proof of Address Documentation:
Utility Bill: Electricity, gas, or water bill.
Bank or Credit Card Statement: Our support team will inform you if your bank statement is not accepted.
Council Tax, Municipality Bill, or Government Tax Letter: This letter must confirm your address and be stamped and signed.
Official Letter from Employer or Educational Institution: This letter must confirm your address and be stamped and signed.
Tenancy Agreement: This must confirm your address and be signed by all parties.
Bank Reference Letter: The letter must be in English and include your bank contact information, full name + address, date the account was opened + type of account, and date the letter was issued.
Unaccepted Proof of Address Documents:
Utility bills such as mobile phone, internet, or TV
Purchase receipts
Medical bills
Documentation Requirements:
We will only accept an original photograph or PDF of the documents. Screenshots are not allowed.
All documents must have been issued within the last three months.
The document must be written in a Latin-based international format.
Your full name and address must be visible.
The name of the issuing entity and the date of issue must be displayed.
The entire document should be visible in the image, with no parts cropped or obscured.
The images must be in color and high resolution.
The document details should be easy to read without flash reflections or blurring.
The document must be free from physical damage.
The entire document is shown in a flat, unobstructed view.
Digital or electronically generated versions of the documents will not be accepted.
Should you need any further help or clarification, feel free to contact our 24/7 customer support team.